Returns & Exchanges
At HIGHTIDE STORE DTLA, we want you to be fully satisfied with your home and lifestyle goods. If your purchase isn't quite right, we accept returns on unused, original-condition items within 14 days of delivery.
Initiate Your Request
Email our customer support team with your order number and the reason for your return to receive a Return Authorization and prepaid shipping label.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method, typically appearing within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing