Frequently Asked Questions
Everything you need to know about shopping with HIGHTIDE STORE DTLA
What is the typical shipping timeframe for order fulfillment?
Most orders are processed and shipped within 2 to 3 business days. Once your package is dispatched, you will receive a tracking number via email to monitor its transit to your home.
Do you offer international shipping for your home goods?
Currently, HIGHTIDE STORE DTLA ships within the United States and to select international destinations. Shipping rates and delivery times vary based on the destination and package weight.
What is your return policy for home decor and office accessories?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that certain limited-edition items or apothecary products may be final sale.
Can I choose to pick up my online order at the DTLA storefront?
Yes, we offer a 'Local Pickup' option at checkout. Once your order is ready, you will receive a notification to visit our Downtown Los Angeles location for collection.
Are your products handmade or mass-produced?
We curate a specific selection of high-quality goods, many of which are crafted by Japanese artisans or independent designers who focus on traditional craftsmanship and functional beauty.
What should I do if my items arrive damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact us within 48 hours with photos of the product and packaging so we can arrange a replacement or refund.